I'm having a problem with my subscription

Most subscription problems sort themselves out by checking your plan's status and waiting a few minutes.

Check your plan first:

• Open the Subscription page from your account to see your current plan and next renewal date.

Common situations:

• If your plan doesn't appear active right after payment, the transaction may still be processing; wait a few minutes.
• If you see the wrong plan or an unexpected renewal, check it from your panel.
• Billing errors like a double or incorrect charge are always refunded.
• If you subscribed through the App Store or Google Play, renewals and billing are managed by that store; you can check your subscription from the store's settings.

If you need help:

• Reach out to us via Quick support with your transaction details.

To see the differences between plans, see the What subscription plans are there? article.